We provide a wide variety of premium products, including fashion items, home essentials, and lifestyle accessories, all designed to meet your everyday needs. Explore our full collection here.
FAQ
Yes, we are committed to eco-friendly practices wherever possible, delivering high-quality products while prioritizing sustainability.
Each product includes care instructions. Please refer to the labels or product descriptions for detailed maintenance guidelines.
Yes, our jewelry is crafted with genuine precious metals to ensure quality and durability. Check product details for material specifications.
We're happy to accommodate special requests. Reach out to our support team for guidance on customization options.
Yes! Many of our products can be personalized. You can add custom engravings or choose other personalized options during checkout. For specific product personalization. check the individual product pages.
If you notice an error with your personalized order, please contact us as soon as possible. If the order hasn't been processed or shipped yet. we'll make sure to correct it for you. Unfortunately, once an item has been shipped, we cannot make chanes.
Due to the custom nature of personalized items, they are non-returnable and non-refundable. We aim to ensure these items meet your expectations, so please carefully review your customization before placing your order.
Our typical processing time is 3-5 business days, and shipping usually takes between 7-10 business days depending on your location. Please visit our Shipping and Delivery information page for more details.
Once your order has been shipped, You'll receive an email with a tracking number. You can use this tracking number a monitor your order's status on the carrier's website.
We're very sorry if your item arrived damaged. Please contact us within 30 days of receiving your order with a photo of the damage and we'll assist you with a resolution.
You can reach our customer support team through our Contact Us page or by sending us an email at support@mellovic.com. We strive to respond to all inquiries within 20-48 hours.
If you need to change or cancel your order, please reach out to us as quickly as possible. Once an order is processed or shipped. we may not be able to make changes. However, we will do our best to accommmodate your request if it's within the processing time.
Yes, we offer gift wrapping for an additional fee. You can select this option during checkout.
We stand behind the quality of our products. if you experience any issues with your jewelry, such as defects in craftsmanship, please contact us within 30 days of receiving your item, and we will be happy to assist you further.
To ensure your jewelry lasts, avoid contact with water, lotions, or harsh chemicals, Store your jewelry in a place, and use a soft cloth to clean it regularly.
Yes, we offer international shipping to most countries.The delivery time and shipping costs will vary depending on the destination. You can find more details during checkout.
We apologize for any mistakes! Please contact us immediately with your order details, and we'll arrange for the correct item to be send to you as soon as possible.